Buying software isn't the same as transforming. Here's how to pick the first problem worth solving when resources are tight.
The question business owners ask us most is where to start. The short answer: wherever it hurts most, and where the result can be measured in numbers.
Three criteria for choosing the first problem
First, work that is repeated many times a day. Second, places where the data often goes wrong. Third, anything that makes customers walk away when it is slow. A problem that meets all three criteria is almost always worth solving first.