AI chatbot

D-Page — Omnichannel chat with an AI chatbot

Every message in one inbox — with AI to help you reply and close orders

Messages and comments from Facebook, Instagram, Zalo OA and live chat in one inbox. An AI chatbot replies on your schedule; AI drafts replies and DonLoc CRM orders.

Request a demo Visit website dpage.donloc.vn
Illustration of the D-Page — Omnichannel chat with an AI chatbot interface

Key features

Unified inbox

Messages and comments from Facebook, Instagram, Zalo OA and website live chat in one shared inbox; one-tap filters for unread, unanswered, has a phone number, staff member and tag.

AI chatbot auto-replies

Answers messages on the schedule you choose — always, outside business hours or when nobody is online; short answers based on the products, combos, prices and specs it learns from DonLoc CRM, handing over to staff when a real person is needed.

AI reply & order drafts

AI suggests replies that close the sale, ask for delivery details or recommend add-ons, and reads the conversation to pre-fill the order; staff approve before anything is sent or created.

Orders inside the chat

Create orders in the right-hand column without leaving the conversation, straight into DonLoc CRM for the right store; phone numbers and addresses customers send are saved to their profile.

Assignment & quick replies

Automatic round-robin assignment to staff on duty, with returning customers going back to their owner; reply templates on the “/” key, conversation tags and internal notes.

Staff performance reports

Response times, share answered within 5 minutes, conversations, orders and revenue per staff member; compare with the previous period and export to Excel.

Screenshots

Select an image to view it full size.

  • Screenshot of the D-Page sign-in page
    The D-Page sign-in page

About D-Page

Selling across many channels fragments your messages, and that is a common reason customers get forgotten. D-Page brings messages and comments from Facebook (Messenger and page comments), Instagram, Zalo OA and website live chat into one shared inbox, hands each conversation to the right owner, and adds an AI chatbot and an AI assistant that help you reply faster and close orders.

An AI chatbot that answers customers — even outside business hours

  • Switch it on per channel and choose its schedule: always (once nobody has replied within the time you set), only outside business hours, or only when no staff member is online.
  • It groups messages a customer sends in quick succession into one reply, limits how many replies each customer gets per day, and goes quiet once a staff member steps in.
  • Short answers based only on your shop information and your product and combo catalogue: price, material, specifications and features. It never invents prices, promotions, shipping fees or policies.
  • When a customer wants to buy, the chatbot collects their name, phone number and address so staff can create the order. Complaints, returns, questions about past orders and requests for a real person are handed to your staff.
  • Staff can pause or resume the chatbot for each customer; its messages are labelled "Trợ lý AI" (AI assistant).

Train the chatbot on your DonLoc CRM data

In one step, the chatbot learns the products you sell (name, code, price, specifications, features, category, brand), combos, detailed descriptions and the last 90 days of sales from DonLoc CRM, and its knowledge refreshes automatically. Let it cover your whole catalogue or only the items you pick, or use "Chọn thông minh" (smart pick) to rank items by sales, availability and new or best-selling labels. For multi-store businesses with different prices, the chatbot quotes the best price together with the branch. Shops that do not use DonLoc can enter products directly in D-Page.

An AI assistant for your staff

  • AI reply drafts (Alt+A): suggested replies for closing the sale, asking for delivery details, recommending add-ons, following up, or rewriting what you are typing. The AI never sends anything by itself — staff edit, then send.
  • AI order drafting: reads the conversation and pre-fills products, quantities, recipient, phone number and address, always taking prices from the catalogue. Staff review it and click "Create order"; the order reaches DonLoc CRM marked as AI-drafted.

The AI assistant is part of the optional Chatbot AI plan and runs on OpenAI models using the shop's own OpenAI API key, so the shop pays its own OpenAI usage costs. Cost prices and other businesses' data are never sent to the AI. The chatbot answers private messages only, never public comments.

One account for the whole DonLoc ecosystem

Sign in to D-Page with your DonLoc account or an internal D-Page account. The same DonLoc account works for DonLoc CRM, D-Page and HRM Nhân sự, and D-Page opens from inside DonLoc CRM without retyping your password. Facebook connects with one button, without giving D-Page your Facebook password. HRM Nhân sự can also use D-Page's customer-care metrics in staff KPIs.